HN9000 Satellite Internet System!
Obligation To You
Here’s what happens:
- You place an order for HughesNet high-speed Internet by satellite.
- A professional installer calls your house to schedule a convenient
- The installer arrives at the agreed upon installation date and time
to install your antenna and HN9000 modem.
- The installer will activate your HN9000 modem and assist you with
registering at myHughesNet.com, and then you can start enjoying
Once you place your order and an email confirmation is sent to you, an
installer in your area will contact you within 2 working days to set up
your installation appointment. Installation is usually completed within
fourteen (14) days of your order placement date. Many individual
installers may complete the task sooner.
INCLUDED with Standard
NOT INCLUDED with Standard
|Mount the dish to an
approved structure at least five feet off the ground as required by
FCC regulations, using HUGHES standard roof, and/or wall mounting
Mounted to a one-story surface
|Complex/custom installations that may
result in additional fees..
|Make sure you discuss any custom work with your installer before
they begin the job. |
|Install a coaxial cable jack in the room
where the HughesNet System will be located. Often this means one
hole through an outer wall. Fishing a wire down an interior wall
is not part of a standard installation.
|Custom work including, but not limited
|Moldings or cosmetic hardware to help hide cables |
|Non-penetrating roof, pole, or chimney mounts |
|Route two exterior RG-6
coaxial cables (each up to 100 feet in length) from the dish into the
house, and to the coaxial cable jack.
||Installation of DIRECTV
receivers and cables and/or complex connections to stereo/audio
|Provide and install the
hardware required to properly ground your HughesNet System.
||Driving distances of over 35
miles to the job.
|Install the HughesNet modem and connect
them to your PC.
||Removal and/or repair of previously
mounted equipment. (a signed Waiver of Liability must be included to
perform this work).
|Verify receipt of satellite signal.
||Mounting to a roof surface that exceeds
one story in height
|Commission your HughesNet
||Non-penetrating roof mount,
pole mount, or chimney mount.
installer is not usually a computer or network expert.
Networking of your systems is not part of his job description.
Please contact your computer or network person if you need assistance
with connecting your PC's or other PC-related issues.
|The Installer will contact you to set up an appointment for the
installation. He will ask you some questions to ensure he is properly
equipped for the appointment. Upon arrival, he will conduct a
brief survey with to ensure your
location and PC is properly prepared for this system.|
|Upon arrival, the installer will wait up to ten (10) minutes for the
customer if he or she is not present. The customer will be billed for
the service call if unavailable. The installer cannot proceed without
the customer or qualified designee present.|
|The installation time will vary based upon location circumstances.
Two to four hours may be required and the customer or qualified designee
is expected to remain present.|
The installer and customer will walk through and around the home or
facility before work begins.
|A clear line of site to the southern sky will be reviewed.|
|Mount the antenna on an elevated surface, including but not limited
to a wall or other structure using HNS standard mounting brackets, where
the structure can support the unit. Wall mounts cannot be placed on
building material that cannot support the product, such as stucco,
|Provide an outside cable run up to 100 feet with one point of entry
done through exterior wall to an interior wall and the placement of a
|The installer will align the satellite and run essential tests to
insure proper signal strength and an isolation test;|
|Installer will also setup the HN9000 satellite modem and make a
recommendation to you on where it should be connected to your network.
The installer will connect with the satellite using his own laptop to
ensure satellite internet connectivity.|
|NOTE: The installer is a satellite specialist and not a
computer or network expert! You are responsible for all network
connections. If necessary, you may wish to call in your local area
network person to assist you with any network issues or PC setups.|
|If difficulties arise, the installer will provide you with the
HughesNet Support telephone number once he has demonstrated the system
works on his laptop. Your installer must be permitted to leave
once he has shown he can surf the web on his laptop. His job is
|You may negotiate directly with the certified Installer for
additional work beyond the scope of the work described in this
paragraph. This additional work is directly billable by the installer,
dealer or independent contractor and thus constitutes no agreement with
HughesNet partners or Southern Sky Satellite.|
|Email, documents, bookmarks, settings and other important data
should be saved or printed to prevent loss. We highly recommend you back
up your system prior to the installer's arrival for your own peace of
|Note! If the Installer is unable to complete the installation
because the customer's location is not prepared for the installation
(obvious obstacles limiting a line of sight to the Southern sky,
customer not present, landlord doesn't permit dishes, etc.), the
customer will still be billed for the visit! |
|Please discuss any concerns with your installer before he or she
finalizes an appointment with you. Issues should be discussed with the
installer conducting a telephone site survey before a time and date is
A 'standard installation' works
for most customers. However, each home is as unique as you are and
may require extra work to ensure the system is installed to your
satisfaction. Just some of the non-standard work you may desire
could be a pole mount instead of the standard roof mount, fishing a cable
down an interior wall instead of a single penetration through an outside
wall, trenching dirt for burial of wires, etc. Such items are not
covered as part of the standard installation and may require additional
materials and more of the installer's time.
Since there is no
way an installer can truly know all about your house before he gets there
for an installation, be prepared for non-standard items to appear.
You and your installer must then work together. During a preliminary
site survey with you, he will point out concerns he has as well as take
yours into account and together you must work out a solution favorable to
you both. Remember, any non-standard items you discuss and agree to
with an installer are between you and him. As such, you should be
prepared to pay him for custom work as soon as the task is complete.
Also be prepared for a delay and possibly rescheduling if a custom
installation becomes necessary.
The following custom price list
is applicable only to Southern Sky Satellite's local customers in the
central Louisiana area. It may, however, provide you some guidance
for custom requests.
Custom Installation Pricing
How to wire your new home for
satellite or cable