Actually the system the subscriber probably saw is referred to as a "one-way" Internet satellite system. What that means is the connection to the Internet must still travel over telephone lines, and only the return information from the Internet is delivered over the satellite. Since roughly one-half of the communications path is provided by your local telephone company, that system does not require the same hardware and software as the faster, more reliable two-way system. Top
The HughesNet service is DHCP. If you need a static IP address, please ask for a quote. Top
No ports are blocked. Top
HughesNet will function as your total solution provider, including being your Internet Service Provider. Top
HughesNet is proprietary - designed to provide the maximum performance available. Top
While previous HughesNet models used a USB cable, the DW600 uses only a built-in Ethernet interface to connect to your network. Top
HughesNet will honor VISA®, MasterCard® and American Express®. If a bank offers a VISA® or MasterCard® checking account debit card, a subscriber can use that as well. Top
HughesNet is the new name announced in April 2006 which replaces Direcway which has been in use since mid-2001. Many people are still familiar with the DirecPC name and so you may still hear it mentioned on occasion. Top
designed to be a stationary system. Dial-up services are currently offered
but only with the purchase of HughesNet Professional.
Call for pricing.
Certain applications do
not perform efficiently in a satellite-delivered
environment, such as voice/video over IP, VPN services,
certain online interactive games (particularly "shooter"
games that depend on split-second responsiveness for the
"survival" of the player), and applications that use
non-TCP/IP protocols (such as IPX/SPX).
No. Because connection
speeds using the satellite platform are essentially
asymmetric (i.e., they are much faster coming into the
PC than going out from it), HughesNet does not allow you to use
your satellite-connected PC for hosting a Web site.
However, you may have a personal Web site hosted by an
outside provider and will be able to access it through
While your installer will take care of this concern for you, some homes are wired with RG-59 cabling which is not suitable for HughesNet. So if you want to use existing cabling in your house, you will need to discuss your specific case with your installer.
The latest specifications from Hughes, the makers of the hardware used by all vendors, state:
Coaxial cable with copper CLAD steel center conductor is not recommended.
Cables should be RG-6
with SOLID COPPER center conductors for both Receive and
Transmit cables under 300 feet. For 300-420 feet,
the cable for Transmit should be solid copper center
conductor with Quad Shielding.
A higher grade can be used on short runs but do not use lower grade on longer lengths.
Line Amplifiers should
be employed when the distance is over 150 feet and less
than 300 feet but placed only on the Receive cable.
Hughes say's "The line amplifier should be located approximately 25
feet from the LNB on the dish" but Channel Master which
produces line amps says, "Care
should be taken not to overload the amplifier Depending upon LNB gain, this will
usually involve leaving a minimum distance of 100 feet
of RG6U between the LNB and the line amplifier."
34. Is the HN9000 faster
than the HN7000?
You will be able to
view the signal strength of your HN9000 through your web
browser. HughesNet says the minimum number for signal
strength is 31. Following recent changes to the
software, many saw their strength reduced 10-15 points
or more. This does not mean the signal is not as
strong -- it is simply a change in the measurement
scale. Their is no correct or high number as far
as strength is concerned. Also, it will vary
depending upon your geographic area, vendor and software
versions used. This figure will also vary greatly
based upon the satellite you are pointed to as well as
the frequency your system is set on.
No software is
required. Your HN9000 will always update itself
through the satellite.
37. What is transmission
38. Can I run HughesNet
Professional on a VPN?
Watch for a special FAQ list of
common VPN questions.
39. Why does the service
slow down when used in conjunction with a VPN?
As of this writing, HughesNet from Hughes is only supported in the 48 continental states.
Please check your myHughesNet.com account for more information on this. Top
It’s important to know that all high-speed Internet Service Providers utilize “Shared Bandwidth Technology". Simply put, that means everyone shares one "ultra" high-speed connection in order to get a high-speed connection at each of their homes. However, in some cases, as few as 5% of the users can consume as much as 50% of an Internet Service Provider’s bandwidth, making the service run slower for everyone else!
HughesNet® understands that your connection is important to you and you expect fair and equitable access when you go online. We couldn't agree with you more! The FAIR ACCESS POLICY has been established to protect you, and other consumers from that small percentage of users who try to take advantage of the shared connection by downloading abnormally large amounts of information in a short period of time. The Fair Access Policy prevents this from happening, and makes sure that you get to your "share" of the connection.
The FAIR ACCESS POLICY helps HughesNet assure that its subscribers receive equal access to our high-speed internet service… We want you to get the service you pay for!
While the HN9000 is a self-hosted server, it is self-hosting only as far as to keep you from loading software on your PC and maintaining the always-on connection to the internet. You do not have the capability to upload anything into the HN9000 modem. The HN9000 is thus not a web server and you cannot upload pictures or other things to it like you would a website.
HughesNet Consumer and Professional packages were designed for 2-3 users, primarily in a home or home office environment. For more users, please take a look at the larger dish, stronger transmitter, Small Business and Business internet packages.
The cover seen in our advertising is strictly for aesthetics. The cover is no longer included without a special request. We've cleaned more than a few nests out and we would advise you to be mindful of them if you remove the cover.
Much like a hotmail or yahoo webmail account, you can access your email from a computer connected to the internet, such as is found in a public library, truck stop, cyber cafe or hotel business center. Go to your hughes.net account for quick links to webmail.
We don't recommend it. First, you'll need a certified installer to install it. It often costs more for a re-install than a new equipment install. Second, you'll need a 15-month agreement with HughesNet at the same rates as a new system. Third, there are no warranties. Fourth, your equipment is likely to be obsolete and may not work well with current improvements.
There is no specific "mover's program" with HughesNet like there is DirecTV. Contact your local HughesNet dealer who can guide you through the process. Your dealer will bill you directly for any services, like deinstallation/reinstallation, that he/she provides rather than HughesNet. If you cannot find a dealer in your area, call Customer Service at 1-866-HughesNet and ask where the nearest dealer is located in both your current and future location.
At this point in time, Voice Over IP services through the HughesNet satellite is in its infancy. The problem is in the latency (time delay) going all the way to outer space and back. While you are downloading at a high speed, your upload speed (when YOU are doing the talking) is slow enough to cause more trouble than it's worth. As upload speeds increase in the future, this may then become practical.
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